Questionnaires are handed out to residential groups visiting the centre, these are also available from reception. This form can be viewed in PDF format by clicking on 'Residential Customer Questionnaire'.
Collated information from these questionnaires is listed below:
Customers were asked the following questions and invited to give a rating (Excellent, Very Good, Good, Average, Poor).
How do you rate the standard of accommodation?
How do you rate the course overall?
How do you evaluate the standard of coaching?
2009
|
Excellent/Very Good |
Average/Poor/Very Poor |
| Accommodation |
73% |
27% |
| Course |
93% |
7% |
| Coaching |
96% |
4% |
2008
|
Excellent/Very Good |
Average/Poor/Very Poor |
| Accommodation |
71% |
29% |
| Course |
96% |
4% |
| Coaching |
96% |
4% |
2007
|
Excellent/Very Good |
Average/Poor/Very Poor |
| Accommodation |
79% |
21% |
| Course |
96% |
4% |
| Coaching |
96% |
4% |
2006
|
Excellent/Very Good |
Average/Poor/Very Poor |
| Accommodation |
73% |
27% |
| Course |
96% |
4% |
| Coaching |
95% |
5% |
2005
|
Excellent/Very Good |
Average/Poor/Very Poor |
| Accommodation |
66% |
34% |
| Course |
96% |
4% |
| Coaching |
97% |
3% |
2004
|
Excellent/Very Good |
Average/Poor/Very Poor |
| Accommodation |
64% |
36% |
| Course |
95% |
5% |
| Coaching |
95% |
5% |
2003
|
Excellent/Very Good |
Average/Poor/Very Poor |
| Accommodation |
64% |
36% |
| Course |
96% |
4% |
| Coaching |
97% |
3% |
2002
|
Excellent/Very Good |
Average/Poor/Very Poor |
| Accommodation |
67% |
33% |
| Course |
90% |
10% |
| Coaching |
93% |
7% |
2001
|
Excellent/Very Good |
Average/Poor/Very Poor |
| Accommodation |
65% |
35% |
| Course |
92% |
8% |
| Coaching |
93% |
7% |
Full Residential Customer Questionnaire Feedback
Click on the links above, these files are PDFs (Portable Document Format). To view them you will need Adobe Acrobat Reader, which can be downloaded by clicking on the Get Adobe Reader logo below:
If you have any feedback, positive or negative you can relay this to us by mail: sportscotland National Centre Inverclyde, Burnside Road, Largs KA30 8RW.
By email: in.enquiries@sportscotland.org.uk
Or by telephone: 0845 126 0664.