ICT Helpdesk Analyst
Salary: £30,887 per annum
Permanent, full-time
Based in Glasgow
sportscotland is the national agency for sport in Scotland. Our vision is an active Scotland where everyone benefits from sport. Our goal is to be inclusive by design.
Are you an ICT Helpdesk Analyst looking for your next role?
We are currently looking for an ICT Helpdesk Analyst to join our IT team, who will act as the first point of contact for all requests requiring ICT support, advice, or resource.
As one of the ICT Helpdesk Analysts, you will ensure all issues are raised and logged within the ICT helpdesk system. You will be responsible for troubleshooting and managing 1st and 2nd line support calls to resolution.
What we'd ideally like you to have?
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You must be able to manage competing priorities
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Confidence to deliver strong customer service
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Provide support and guidance to employees on a wide range of areas including:-
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IT equipment
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MS O365/Teams
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Mobile device management
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IP Telephony
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Other areas such as meeting room AV
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Knowledge of Microsoft Windows-based operating systems, you will be able to support users in business applications, with a particular focus on MS Office 365
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Similar ICT support experience, as well as an understanding in the fundamentals of cyber security
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The ability to produce technical documentation and user guides
In return for the above, we offer employee benefits such as flexible working, generous holidays, Cycle2Work, fantastic discounts, a great pension scheme, support with your professional development and much more.
At sportscotland inclusion underpins everything we do. If you've got the right skills for the job, we want to hear from you. We encourage applications from the right candidates regardless of: age, disability, gender identity, sexual orientation, religion, belief, race, caring responsibilities, care experience or social background.
Please apply online and attach your CV and covering letter detailing why you meet the requirements.
We are a Disability Confident employer. If you have any difficulties with your application because of a disability please contact hr.recruitment@sportscotland.org.uk and we will discuss how we can help you.
Closing date for completed applications: 19 May 2024
Interviews are anticipated to take place: 21 – 31 May (TBC)
Anticipated start date: 1 July 2024
sportscotland – sport for life